Chapter 1 Introduction \n
1.1 The Research Setting \n
1.2 Area of Interest \n
1.3 Significance of Researching the Information Management Crisis \n
1.4 Research Methodology \n
1.5 Chapter Organization \n
Chapter 2 Conducting the Grounded Theory Study \n
2.1 The Starting Group of Institutions \n
2.2 Investigating the Starting Group--Data Collection \n
2.3 Investigating the Starting Group--Data Analysis--Constant Comparison \n
2.4 Emerging Core Concept: Record Nature \n
2.5 Substantive-Selective Coding of Record Nature \n
2.6 Record Nature Properties \n
Chapter 3 Discovering the Grounded Theory \n
3.1 Conceptual Building Blocks \n
3.2 Subject Grouping of Conceptual Building Blocks \n
Chapter 4 Formulating Hypotheses \n
4.1 High-Level Propositions \n
4.2 Hypotheses in Propositions \n
4.3 Hypotheses in Narratives \n
4.4 Records Management Penetrating Model \n
Chapter 5 Explaining the Information Management Crisis \n
5.1 The Root Cause: Lack of Sufficient Understanding of Record Nature \n
5.2 The IM Crisis in Measurements \n
Chapter 6 Discussion \n
6.1 Utilizing GT in the Field of Records and Archives \n
6.2 RM and IM Terminological Issues \n
6.3 Assessing ISO 15489-1:2001 Through the Lens of ERM \n
6.4 A Review of E-Government Development \n
6.5 E-Government Development in the GC and Its IM Component \n
6.6 RM and E-Government \n
6.7 RM and Access to Information \n
Chapter 7 Prediction, Future Studies & Conclusion \n
7.1 Prediction of Outcomes of the GC IM Improvement Measure \n
7.2 Future Studies \n
7.3 Conclusion \n
References \n
Appendices \n
Appendix 1 Alphabetic Organization of the Conceptual Building Blocks \n
Appendix 2 List of Acronyms \n
Index
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