航空服务英语口语教程

全书分为二十个单元，内容包括民航服务职业岗位所涉及的订票、咨询、地面服务、安检、登机、空中服务、降
落、中转等专题。

Unit 1 Making Reservations for Flight Tickets 

Unit 2 Telephone Information 

Unit 3 Inquiring at the Airport 

Unit 4 Check-in Service 

Unit 5 Baggage Acceptance 

Unit 6 Going for Security Check 

Unit 7 Security Check (1) 

Unit 8 Security Check (2) 

Unit 9 Special Circumstances of Security Check 

Unit 10 VIP Service 

Unit 11 Passenger Reception 

Unit 12 On-board Service 

Unit 13 In-flight Sales of Duty-free Items 

Unit 14 Special Passengers 

Unit 15 Preparing for Landing 

Unit 16 Emergencies (1) 

Unit 17 Emergencies (2) 

Unit 18 Saying Goodbye 

Unit 19 Connecting Flight

Unit 20 Air Material Trade and Management 

Appendix 1 Announcements 

Appendix 2 Glossary