Section 1： The Basics
Unit 1 Speaking
Unit 2 Listening
Section 2： Face-to-face Skills
Unit 3 Building Relationships
Unit 4 Networking
Unit 5 Building Trust
Unit 6 Making Decisions
Unit7 Influencing
Unit 8 Dealing with Difficult People
Unit 9 Managing Conflict
Unit 10 Giving and Getting Feedback
Section 3： Virtual Skills
Unit 11 Writing Email： The Basics
Unit 12 Writing Email：Advanced
Unit 13 Telephoning
Unit 14 Taking Partin Conference Calls
Unit 15 Workingin VirtualTeams
Conclusion
Answer Key
References
Reading List
Glossary
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