1 Getting started
2 Making arrangements
3 Starting to write letters
4 Describing a company
5 Making enquiries and offers
6 Placing and acknowledging orders
7 Preparing for meetings
8 Giving a presentation
9 Making and adjusting complaints
10 Dealing with delays in payment
11 Attending a trade fair
12 Applying for a job
Appendix
Partner files
Test yourself further
Useful phrases
Transcripts
Unit word list