速查速用商务英语口语

　　Chapter 1　商务职场准备战 Preparation

　　面试交流　Communicating with Interviewers 002

　　巧谈优点和缺点　Advantages and Disadvantages 007

　　喜提录用函　Receiving an Offer 011

　　认识新同事　Meeting New Colleagues 016

　　Chapter 2　行政办公 Administrative Work

　　接听电话　Answering Phone Calls 022

　　接待来访　Receiving Guests 027

　　收发传真　Sending and Receiving Faxes 032

　　发送邮件　Sending an Email 036

　　文件归档　File Filing 041

　　购买办公设备　Purchasing Office Equipment 046

　　Chapter 3　商务会议 Business Conferences

　　会前准备　Preparing a Meeting 052

　　会议主持　Hosting a Meeting 057

　　各抒己见　Expressing Opinions 062

　　表达赞同　Showing Agreements 067

　　表达反对　Showing Disagreements 072

　　会议总结　Making Summary 077

　　取消会议　Cancelling a Meeting 082

　　Chapter 4　市场营销 Marketing

　　市场调研　Market Research 088

　　市场开发　Market Development 094

　　销售策略　Marketing Strategy 099

　　参加展会　Attending Trade Fairs 104

　　产品介绍　Product Presentation 110

　　开发潜在客户　Developing Potential Customers 114

　　Chapter 5　客户接待 Receiving Customers

　　行程安排　Making Arrangements 120

　　机场迎接　Meeting Guests at the Airport 125

　　安顿客户　Getting Guests Settled 130

　　商务宴请　Business Banquets 135

　　参观工厂　Showing Guests Around the Factory 140

　　赠送礼物　Giving Gifts 145

　　送别客户　Seeing off Customers 150

　　Chapter 6　商务谈判 Business Negotiation

　　初识客户　Meeting with Customers 156

　　产品细节　Product Details 160

　　产品包装　Product Packing 164

　　洽谈交货期　Discussing Lead Time 169

　　价格谈判：折扣率　Price Discussion：Discount 174

　　价格谈判：付款方式　Price Discussion：Payment Terms 179

　　货物保险　Insurance for Goods 184

　　签订合同　Signing the Contract 189

　　Chapter 7　贸易往来 Trade Contacts

　　收款与放单　Receiving Balance & Releasing B / L 194

　　货物清关　Customs Clearance 199

　　货物检查　Cargo Inspection 204

　　索赔与理赔　Claims and Compensation 209

　　纠纷与仲裁　Disputes and Arbitration 215

　　Chapter 8　商务合作Business Cooperation

　　商标注册与转让　Trademark Registering & Transferring 222

　　专利申请与转让　Patent Application & Transferring 227

　　招投标　Tendering and Biding 232

　　产品代理　Applying to Be an Agent 237

　　合资经营　Joint Venture 242

　　Chapter 9　商务旅行 Business Trip

　　安排差旅　Trip Arrangements 248

　　差旅准备　Trip Preparations 252

　　差旅报销　Reimbursement of Travel Expenses 257