Project 1 Station Service1
Task 1 Railway Station2
Task 2 Ticket Office13
Task 3 Waiting Hall25
Task 4 Ticket Entrance37
Task 5 Exit of the Station48
Project 2 Train Service58
Task 1 Passenger Train Type and Equipment59
Task 2 Welcoming Passengers Aboard69
Task 3 Service in the Car79
Task 4 The Dining Car Service89
Task 5 Pre-arrival Services99
Task 6 Train Broadcasting107
Project 3 Other Services116
Task 1 Special and Emergency Service117
Task 2 Handling Passengers Complaints134
Task 3 Everyday Expressions142
References149
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