Unit One Ticketing(民航票务) 1
Unit Two Baggage Handling(行李托运) 22
Unit Three Security Checks(机场安检) 41
Unit Four Boarding Service(登机服务) 59
Unit Five Pre-flight Service(起飞前机舱服务) 73
Unit Six In-flight Service(飞行中机舱服务) 90
Appendix(附录) 108
Appendix 1 Civil Aviation Terms(民航术语) 108
Appendix 2 Main International City Airport and Location Codes(主要国际城市机场及代码) 110
Appendix 3 Main Chinese City Airport and Location Codes(主要中国城市机场及代码) 111
Appendix 4 International Airlines and Location Codes(世界主要航空公司名称及代码) 112
Appendix 5 World Time Zones List(世界时区列表) 117
Appendix 6 Glossary List(词汇表) 119
Answer Keys(参考答案) 130
References(参考文献) 147