Unit 1 Seeking Employment as a Secretary
Unit 2 Knowing About Your Office Work
Unit 3 Effective Telecommunications
Unit 4 Communicating with Your Boss
Unit 5 Making a Reception
Unit 6 Travel Arrangement
Unit 7 Arranging a Meeting or Convention
Unit 8 Business Negotiations
Unit 9 Filing Documents
Unit 10 Meeting & Seeing Foreign Visitors off
Unit 11 Entertaining Clients
Unit 12 Interpreting in Speeches
Appendix I: Additional Practical Writing for a Secretary
Appendix II: Test Your Business Etiquette
Appendix III: Some Useful Abbreviations in Business