邮轮乘务情景英语（第二版）

Unit 1 Before Boarding a Cruise Ship

Lesson One Applying for a visa 申请签证

Lesson Two Booking a ticket 订票

Lesson Three On the Road 在路上

Lesson Four At the Customs 海关安检

Lesson Five Staying at a Hotel 入住酒店

Unit 2 Life on a Cruise Ship

Lesson One Crew Department 船员人事部

Lesson Two At Medical 看病

Lesson Three Safety and Inspection 安全与检查

Lesson Four Crew Activities & Parties 船员活动与聚会

Lesson Five Awarding & Discipline 奖励与惩罚

Lesson Six Others 其他

Unit 3 Bar Service

Lesson One Cocktails 鸡尾酒

Lesson Two Wines 葡萄酒

Lesson Three Liquor 烈酒

Lesson Four Beers 啤酒

Lesson Five Soft drinks and Tea 软饮和茶水

Unit 4 Guest Service

Lesson One Embarkation/Clearance Department 证件通关部门

Lesson Two Deal with Passengers’Requests 解决乘客问题

Lesson Three Cashiering & Checking-out 结账

Lesson Four Shore Excursions Desk 岸上游览服务

Lesson Five Miscellaneous 其他

Unit 5 Food Service

Lesson One At buffet 自助餐

Lesson Two At restaurants 餐厅

Lesson Three At café 咖啡厅

Lesson Four At snacks 小吃吧

Lesson Five Room service 送餐服务

Unit 6 Housekeeping Service

Lesson One Cabin Steward Service 客舱服务

Lesson Two Cabin Maintenance 客舱维护修理

Lesson Three In the PA 公共区域

Lesson Four Laundry Service 洗衣服务

Unit 7 Cruise & Leisure Service

Lesson One By the Swimming Pool 在泳池边

Lesson Two Sauna & Spa Service SPA 服务

Lesson Three Bauty & Salon 美发沙龙

Lesson Four Gym 健身房

Lesson Five Show Time 剧场演出

Lesson Six Club Service 俱乐部服务

Lesson Seven Sports 体育活动

Lesson Eight Photography 摄影

Lesson Nine Childcare Center 儿童看护中心

Lesson Ten Video Game Arcade 游戏机长廊

Unit 8 Shop Service

Lesson One Reception 接待

Lesson Two Choosing 选择