Unit 1 Giving Directions 指引方向
Unit 2 Attending Customers 招呼顾客
Unit 3 Recommending Merchandise 商品
Unit 4 Trying on(out) 提供试穿与 服务
Unit 5 Giving Use & Care Instructions 解释使用与保养说明
Unit 6 Giving Prices & Discounts 说明价格与 方式
Unit 7 Accepting Payment 处理结算
Unit 8 Packing & Delivery 办理包装与送货服务
Unit 9 Dealing with Out-of-Stock Issues 应对缺货问题
Unit 10 Dealing with Problems 处理问题
Unit 11 Providing Customer-Benefiting Service 提供惠客服务
Appendix Vocabulary of Classified Merchandise 附录 分类商品英文名称词汇表