民航地勤英语

目 录
Unit 1 Ticket Service 1
1.1 Booking Tickets 1
1.1.1 Language Points and Useful Sentence Patterns 1
1.1.2 Dialogues 2
1.1.3 Cultural Background 4
1.2 Inquiring Information 5
1.2.1 Language Points and Useful Sentence Patterns 5
1.2.2 Dialogues 6
1.2.3 Cultural Background 7
1.3 Cancelling Flight 9
1.3.1 Language Points and Useful Sentence Patterns 9
1.3.2 Dialogues 10
1.3.3 Cultural Background 11
1.4 Confirming Flight 11
1.4.1 Language Points and Useful Sentence Patterns 11
1.4.2 Dialogues 12
1.4.3 Cultural Background 13
1.5 Altering Flight 14
1.5.1 Language Points and Useful Sentence Patterns 14
1.5.2 Dialogues 15
1.5.3 Cultural Background 16
Unit 2 Airport Service 18
2.1 Consultation 18
2.1.1 Language Points and Useful Sentence Patterns 18
2.1.2 Dialogues 19
2.1.3 Cultural Background 20
2.2 Currency Exchange 21
2.2.1 Language Points and Useful Sentence Patterns 21
2.2.2 Dialogues 23
2.2.3 Cultural Background 24
2.3 Left Baggage 25
2.3.1 Language Points and Useful Sentence Patterns 25
2.3.2 Dialogues 26
2.3.3 Cultural Background 27
2.4 Parcel Mail 28
2.4.1 Language Points and Useful Sentence Patterns 28
2.4.2 Dialogues 29
2.4.3 Cultural Background 30
2.5 Lost and Found 31
2.5.1 Language Points and Useful Sentence Patterns 31
2.5.2 Dialogues 33
2.5.3 Cultural Background 34
2.6 Shopping and Dining 35
2.6.1 Language Points and Useful Sentence Patterns 35
2.6.2 Dialogues 36
2.6.3 Cultural Background 38
2.7 Broadcast 40
2.7.1 Language Points and Useful Sentence Patterns 40
2.7.2 Broadcasts 41
2.7.3 Cultural Background 41
Unit 3 Check-in Service (Domestic and International Check-in) 43
3.1 Normal Check-in Process 43
3.1.1 Language Points and Useful Sentence Patterns 43
3.1.2 Dialogues 44
3.1.3 Cultural Background 47
3.2 Baggage Check-in and Transport 47
3.2.1 Language Points and Useful Sentence Patterns 47
3.2.2 Dialogues 48
3.2.3 Cultural Background 53
3.3 Special Passenger Classification 54
3.3.1 Language Points and Useful Sentence Patterns 54
3.3.2 Dialogues 55
3.3.3 Cultural Background 60
3.4 Special Trip Passenger Classification 61
3.4.1 Language Points and Useful Sentence Patterns 61
3.4.2 Dialogues 62
3.4.3 Cultural Background 64
3.5 Trip Related Services 65
3.5.1 Language Points and Useful Sentence Patterns 65
3.5.2 Dialogues 66
3.5.3 Cultural Background 69
Unit 4 Abnormal Flight 71
4.1 Flight Delay 71
4.1.1 Language Points and Useful Sentence Patterns 71
4.1.2 Dialogues 72
4.1.3 Cultural Background 77
4.2 Scheduled Flight 78
4.2.1 Language Points and Useful Sentence Patterns 78
4.2.2 Dialogues 79
4.2.3 Cultural Background 83
4.3 Flight Cancellations 84
4.3.1 Language Points and Useful Sentence Patterns 84
4.3.2 Dialogues 85
4.3.3 Cultural Background 88
4.4 Alternate Airport 89
4.4.1 Language Points and Useful Sentence Patterns 89
4.4.2 Dialogues 90
4.4.3 Cultural Background 91
Unit 5 Arrival Passengers Formalities 93
5.1 Luggage Claim 93
5.1.1 Language Points and Useful Sentence Patterns 93
5.1.2 Dialogues 95
5.1.3 Cultural Background 97
5.2 Baggage Missing 97
5.2.1 Language Points and Useful Sentence Patterns 97
5.2.2 Dialogues 99
5.2.3 Cultural Background 100
5.3 Inspection and Quarantine 101
5.3.1 Language Points and Useful Sentence Patterns 101
5.3.2 Dialogues 103
5.3.3 Cultural Background 104
5.4 Customs and Immigration 105
5.4.1 Language Points and Useful Sentence Patterns 105
5.4.2 Dialogues 107
5.4.3 Cultural Background 108
Unit 6 Touring, Shopping and Entertaining in Airport 110
6.1 Touring in the Airport 110
6.1.1 Language Points and Useful Sentence Patterns 110
6.1.2 Dialogues 111
6.1.3 Cultural Background 113
6.2 Duty-free Shop 114
6.2.1 Language Points and Useful Sentence Patterns 114
6.2.2 Dialogues 116
6.2.3 Cultural Background 118
6.3 At the Restaurant 119
6.3.1 Language Points and Useful Sentence Patterns 119
6.3.2 Dialogues 120
6.3.3 Cultural Background 122
6.4 Entertaining Center 123
6.4.1 Language Points and Useful Sentence Patterns 123
6.4.2 Dialogues 125
6.4.3 Cultural Background 126
附录 128
附录A：机场服务词汇 128
附录B：机场主要设施 132
附录C：世界主要城市机场二字/三字代码 133
参考文献 136