商务英语情境实训教程（高职高专）

Unit 1 Dress Code in the Workplace
Lead-in
While Class
Situation 1 Dress Formally in the Workplace
Situation 2 Dress Business Casual in the Workplace
After Class
Unit 2 Phone Cal.t Handling
Lead-in
While Class
Situation 1 Phone Call Making and Handling
Situation 2 Complaint Phone Calls
After Class
Unit 3 Daily Reception
Lead-in
While Class
Situation 1 Daily Reception at Workplace
Situation 2 Daily Reception out of Workplace
After Class
Unit 4 Business Travel Arrangement
Lead-in
While Class
Situation 1 Preparation for Business Travel
Situation 2 Accommodation for Business Travel
After Class
Unit 5 Sociat Activity and Etiquette
Lead-in
While Class
Situation 1 Formal Banquet Preparation
Situation 2 Socialize in Cross-cultural Banquet
After Class
Unit 6 Meeting Arrangement
Lead-in
While Class
Situation 1 Before Meeting
Situation 2 While Meeting
After Class
Unit 7 Mail Handling
Lead-in
While Class
Situation 1 Paper Mail Handling
Situation 2 Email Writing
After Class
Unit 8 Business Negotiation
Lead-in
While Class
Situation 1 Business Negotiation Preparation
Situation 2 Closing Business Negotiation with Contract
After Class